CHANGES TO ONLINE ORDERS

• For logistic reasons, shipping of grocery products and fresh meat have been discontinued and couriering of any other orders will  only be done on Wednesdays.

• In case of any emergencies, you"re welcome to contact Janet to get a quote on "same day" delivery couriers. We'll try our best to accommodate your urgent request if possible.

POSSIBLE DELIVERY DELAYS

• We are open and working hard to process all orders. 

• However, please be aware that once your order has left us, any delays are outside of our control and we cannot be held responsible for any delays.

• We will follow up with the couriers if any delay should occur. 

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PROCESSING TIMES.(courier and pick ups)

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• All online orders received during a week (from Wednesday to 5pm on Tuesdays), will be processed the upcoming Wednesday.

• Our staff will try their best to process all orders asap. Please be patient and give at least 10 days for processing.

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TRACKING

• Once your order has been dispatched, you will receive a notification email, which will  include a tracking number and link where you'll be able to track your order

 

SHIPPING FEES- WHY VOLUMETRIC WEIGHT IS CHARGED.

• The bigger an item is, the more room it takes up on a vehicle or aircraft, and therefore the more it costs to send. If an item is large but light, the price will be based on the size rather than the weight. This means that  the under mentioned shipping costs are only estimates and you may receive an invoice for extra shipping fees, based on volumetric weight.

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